Correspondence Clerk

What is a Correspondence Clerk?

A Correspondence Clerk is responsible for managing and facilitating written communication within an organization. They handle, sort, and respond to letters and emails, ensuring effective communication between the organization and its clients or customers.

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How much does a Correspondence Clerk earn

Income data is from Canada's latest census. The closest match for this career in Canada’s occupational classification system is Correspondence Clerk.

$58K

CAD per year

Compared to other careers: Median is $5.6K below the national average.

What does a Correspondence Clerk do?

Work environment

Correspondence Clerks typically work in office settings, often within the administrative departments of corporations, government agencies, or non-profit organizations. Their work is primarily computer-based and may involve the use of specialized mailing and database software.

Quick task list

  • Drafts, sorts, and files various forms of correspondence.
  • Responds to inquiries via email, letters, or social media.
  • Maintains records of correspondence and ensures confidentiality where necessary.
  • Collaborates with different departments to address customer queries.
  • Ensures compliance with organizational communication policies.

Areas of specialization

  • Customer Service Correspondence: Specializing in responding to customer inquiries and complaints.
  • Legal Correspondence: Handling communication related to legal matters or proceedings.
  • Executive Correspondence: Managing and drafting communication on behalf of executive personnel.
  • Technical Correspondence: Specializing in technical or industry-specific inquiries.
  • Medical Correspondence: Handling communication in medical settings, often requiring knowledge of medical terminology.

Description

Correspondence Clerks play a vital role in maintaining efficient communication channels within an organization. Their primary task is to manage the inflow and outflow of written communication, ensuring that every piece of correspondence is appropriately addressed and archived. This role requires strong writing skills and the ability to convey information clearly and concisely.

Attention to detail is crucial, as Correspondence Clerks need to accurately categorize and file communications, sometimes dealing with sensitive or confidential information. They must be proficient in various forms of office software and have the ability to adapt to different communication platforms.

Collaboration and interpersonal skills are also important, as they often work with different departments to gather information and respond accurately to inquiries. This role provides a foundational understanding of organizational communication strategies and can be a stepping stone to more advanced administrative or managerial roles.

Job Satisfaction

Sources of satisfaction

You might make a good Correspondence Clerk if you are...

Pros:

  • Regular office hours with a stable work environment.
  • Opportunities to develop strong communication and administrative skills.
  • Diverse work experience, interacting with various aspects of an organization.

Cons:

  • The work can be repetitive and requires prolonged periods at a computer.
  • Managing high volumes of correspondence can be stressful.
  • Limited career progression without further education or specialized skills.

How to become a Correspondence Clerk

Typical education

The position generally requires a high school diploma or equivalent, with some employers preferring additional coursework or an associate's degree in business, communication, or a related field.

High school preparation

Courses:

  • English and Composition for developing strong writing skills.
  • Business Studies to understand basic organizational structures and practices.
  • Computer Science or Information Technology for proficiency with digital tools.

Extra-Curricular Activities:

  • Joining a school newspaper or yearbook committee.
  • Participating in debate clubs or public speaking to enhance communication skills.
  • Volunteering for administrative roles in school events or local organizations.

Preparation after high school

  • An associate's degree in business administration, communication, or a related field.
  • Certifications in office management or business communication.
  • Internships or part-time positions in administrative roles for practical experience.

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