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| Task | Importance |
|---|---|
| Train workers in proper operational procedures and functions and explain company policies. | 91% |
| Meet with managers or other supervisors to stay informed of changes affecting operations. | 88% |
| Assign work schedules, following work requirements, to ensure quality and timely delivery of service. | 87% |
| Recruit and hire staff members. | 86% |
| Resolve customer complaints regarding worker performance or services rendered. | 86% |
| Take disciplinary action to address performance problems. | 84% |
| Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance. | 82% |
| Investigate employee complaints and resolve problems following management rules and regulations. | 82% |
| Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications. | 82% |
| Direct or coordinate the activities of workers, such as hotel staff or hair stylists. | 81% |
| Participate in continuing education to stay abreast of industry trends and developments. | 80% |
| Inform management about problems, such as employee disputes. | 79% |
| Arrange worker breaks to ensure services are adequately staffed throughout each shift. | 78% |
| Apply customer feedback to service improvement efforts. | 78% |
| Inform workers about interests or special needs of specific groups. | 75% |
| Requisition necessary supplies, equipment, or services. | 74% |
| Direct marketing, advertising, or other customer recruitment efforts. | 68% |