According to people in this career, the main tasks are...
| Task | Importance |
|---|---|
| Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services. | 98% |
| Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff. | 97% |
| Schedule funerals, burials, or cremations. | 95% |
| Sell funeral services, products, or merchandise to clients. | 93% |
| Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws. | 91% |
| Offer counsel and comfort to families and friends of the deceased. | 90% |
| Negotiate contracts for prearranged funeral services. | 90% |
| Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters. | 86% |
| Plan and implement changes to service offerings to meet community needs or increase funeral home revenues. | 86% |
| Direct or monitor administrative, support, repair, or maintenance services for funeral homes. | 85% |
| Schedule work hours for funeral home or contract employees. | 85% |
| Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals. | 82% |
| Explain goals, policies, or procedures to staff members. | 82% |
| Complete and maintain records, such as state-required documents, tracking documents, or product inventories. | 81% |
| Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency. | 78% |
| Set prices or credit terms for funeral products or services. | 78% |
| Interview and hire new employees. | 78% |
| Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements. | 77% |
| Identify skill development needs for funeral home staff. | 77% |
| Attend or make presentations at community events to promote funeral home services or build community relationships. | 74% |
| Plan and implement sales promotions or other marketing strategies and activities for funeral home operations. | 73% |
| Conduct market research and analyze industry trends. | 68% |
