According to people in this career, the main tasks are...
| Task | Importance |
|---|---|
| Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. | 93% |
| Interview patients or their representatives to identify problems relating to care. | 89% |
| Refer patients to appropriate health care services or resources. | 87% |
| Maintain knowledge of community services and resources available to patients. | 84% |
| Explain policies, procedures, or services to patients using medical or administrative knowledge. | 81% |
| Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. | 78% |
| Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues. | 77% |
| Analyze patients' abilities to pay to determine charges on a sliding scale. | 75% |
| Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field. | 74% |
| Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care. | 69% |
| Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate. | 67% |
| Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff. | 64% |
| Teach patients to use home health care equipment. | 60% |
