According to people in this career, the main tasks are...
| Task | Importance |
|---|---|
| Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. | 94% |
| Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. | 93% |
| Receive payment and record receipts for services. | 92% |
| Schedule appointments and maintain and update appointment calendars. | 88% |
| Analyze data to determine answers to questions from customers or members of the public. | 84% |
| Calculate and quote rates for tours, stocks, insurance policies, or other products or services. | 84% |
| Transmit information or documents to customers, using computer, mail, or facsimile machine. | 82% |
| Hear and resolve complaints from customers or the public. | 82% |
| File and maintain records. | 81% |
| Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. | 80% |
| Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. | 79% |
| Collect, sort, distribute, or prepare mail, messages, or courier deliveries. | 78% |
| Keep a current record of staff members' whereabouts and availability. | 78% |
| Schedule space or equipment for special programs and prepare lists of participants. | 71% |
| Process and prepare memos, correspondence, travel vouchers, or other documents. | 68% |
| Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. | 67% |
| Enroll individuals to participate in programs and notify them of their acceptance. | 64% |
| Take orders for merchandise or materials and send them to the proper departments to be filled. | 63% |
| Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park. | 63% |
